Terms of Service

Last updated: December 15, 2024

1. Agreement to Terms

By accessing and using the Road Frontline website (road-frontline.com) and our services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our service.

2. Company Information

Road Frontline Craft Kits is a company registered in England and Wales.

3. Description of Service

Road Frontline provides hobby and craft kits, supplies, and related services through our website. We offer:

• Craft kits for various hobbies including knitting, painting, sewing, and woodworking
• Individual craft supplies and materials
• Educational content and tutorials
• Customer support services
• Newsletter and marketing communications

4. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Orders and Payment

5.1 Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Prices are displayed in British Pounds (GBP) and include VAT where applicable
• Orders are confirmed via email once payment is processed

5.2 Payment

• Payment must be made in full at the time of ordering
• We accept major credit cards, debit cards, and PayPal
• All payments are processed securely through encrypted payment systems
• You authorize us to charge your payment method for the total amount of your order

6. Shipping and Delivery

6.1 UK Delivery

• Standard delivery: 3-5 business days (Free on orders over £25)
• Express delivery: 1-2 business days (£4.99)
• Next day delivery available for orders placed before 2 PM (£7.99)

6.2 International Shipping

• Available to selected countries
• Delivery times vary by destination (5-14 business days)
• Customs duties and taxes may apply
• Customer is responsible for any additional charges

7. Returns and Refunds

7.1 Return Policy

You may return items within 30 days of delivery, provided they are:

• In original, unused condition
• In original packaging with all components
• Accompanied by proof of purchase

7.2 Refund Process

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Return shipping costs are the customer's responsibility unless the item is faulty
• Personalized or custom items are non-refundable

8. Product Information and Availability

We strive to provide accurate product descriptions and pricing. However:

• Colors may vary due to monitor settings
• Product availability is subject to change
• We reserve the right to correct pricing errors
• Discontinued items may be substituted with equivalent products

9. Intellectual Property Rights

The website and its original content, features, and functionality are owned by Road Frontline and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Prohibited Uses

You may not use our service:

• For any unlawful purpose or to solicit unlawful acts
• To violate any international, federal, provincial, or state regulations or laws
• To transmit or procure the sending of advertising or promotional material
• To impersonate or attempt to impersonate the company or other users
• To engage in any other conduct that restricts or inhibits anyone's use of the website

11. Limitation of Liability

In no event shall Road Frontline, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

12. Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Road Frontline excludes all representations, warranties, conditions, and other terms which might otherwise have effect in relation to the website.

13. Indemnification

You agree to defend, indemnify, and hold harmless Road Frontline from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from your use of the service or violation of these Terms.

14. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever including without limitation if you breach the Terms.

15. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the service after any such changes constitutes acceptance of the new Terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: