Privacy Policy

Last updated: December 15, 2024

1. Introduction

Road Frontline Craft Kits ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website road-frontline.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Account credentials and preferences
• Communication records and customer service interactions
• Newsletter subscription preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders
• Providing customer support and responding to inquiries
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Analyzing website usage and performance

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand website usage and improve our services
• Marketing Cookies: To provide relevant advertisements and content

You can manage your cookie preferences through our cookie settings or your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is typically retained for 7 years after account closure for legal and tax purposes.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing your information
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for data processing

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

For data protection queries specifically, you may also contact our Data Protection Officer at: [email protected]